Last updated: March 10, 2021
When you interact with us through the Site or the Services, we may collect Personal Information and other information from you, as further described below. Sometimes we collect Personal Information automatically when an individual interacts with our Site and Services, and sometimes, we collect the Personal Information directly from an individual. In some circumstances, we may obtain information from third parties before we have interacted with you directly (such as information that is publicly available on your employer’s website or that you post on social media). We collect Personal Information about different categories of individuals through our Site and Services. These include our customers and prospective customers (including representatives of our business customers), partners and prospective partners, and visitors to our websites.
We collect Personal Information in connection with our Site and Services from our customers, prospective customers, partners and prospective partners:
We also obtain Personal Information from other sources, which we often combine with Personal Information we collect either automatically or directly from an individual.
We receive the same categories of Personal Information as described above from the following sources and third parties:
We use Personal Information we collect to:
We disclose your Personal Information as set forth below:
Business Partners: We may share customer Personal Information with our business partners, such as our online platform store and commerce solutions partners, as well as third parties with whom we partner to provide contests, joint promotional activities or co-branded services, and such disclosure is necessary to fulfill requests or applications.
Service Providers: Opstrace, like many businesses, sometimes hires other companies to perform certain business-related functions, subject to contractual terms restricting the collection, use and disclosure of Personal Information for any other commercial purpose. Examples of such functions include mailing information, maintaining databases and processing payments.
Your Employer: If you are using the Site or Services in connection with your role as an employee or contractor of a company or other legal entity, we may share your information with such entity.
Third Parties at the Direction of the Individual: We share Personal Information with third parties with your consent or at your direction.
Other Third Parties: We may disclose Personal Information to third parties who use this information to provide information or marketing messages about products or services of interest, in accordance with their own privacy policies and terms. We also work with analytics and social media partners as described in the Cookies section below.
Legal Requirements: Opstrace may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or with applicable law, court order, or governmental regulation, (ii) protect and defend the rights or property of Opstrace, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
Third Parties in the Context of a Corporate Transaction: We may disclose Personal Information as reasonably necessary to evaluate, negotiate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Opstrace assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Opstrace about consumers is among the assets transferred or is otherwise relevant to the evaluation, negotiation or conduct of the transaction.
We, and our third-party partners, may automatically collect certain types of usage information when an individual visits our Site or interacts with our Services. We may collect this information through a variety of data collection technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, file information, and similar technology (collectively, “cookies”). For example, we may collect information about an individual’s device and its software, such as IP address, browser type, Internet service provider, platform type, device type, operating system, date and time stamp, and other similar information when the individual accesses our Site. We may collect analytics data or use third-party analytics tools such as Segment, Intercom, Google Analytics and Hotjar to help us measure traffic and usage trends for our Site and to understand more about the demographics of our users.
We use or may use the data collected through cookies to: (a) remember information so that an individual will not have to re-enter it during their visit or the next time they use our Site or Services; (b) provide and monitor the effectiveness of our Site and Services; (c) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our Site and Services; (d) diagnose or fix technology problems; or (e) otherwise to plan for and enhance our Services.
To manage cookies, an individual may change their browser settings to: (i) notify them when they receive a cookie, so the individual can choose whether or not to accept it; (ii) disable existing cookies; or (iii) set their browser to automatically reject cookies. Please note that doing so may negatively impact an individual’s experience using our Site or Services, as some features may not work properly. Depending on an individual’s device and operating system, they may not be able to delete or block all cookies. In addition, if an individual wants to reject cookies across all their browsers and devices, they will need to do so on each browser on each device they actively use. An individual may also set their email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether they have accessed our email and performed certain functions with it.
We take security seriously. If you believe you have found a security issue in our Site or Services, please email us at [email protected] to responsibly disclose the issue.
Opstrace takes reasonable steps to protect the Personal Information provided via the Site or Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Therefore you should take special care when disclosing any Personal Information to Opstrace via the Internet or by email.
We may choose or be required by law to provide different or additional disclosures relating to the processing of Personal Information about residents of certain countries, regions or states. Please refer below for disclosures that may be applicable to you:
To keep your Personal Information accurate, current, and complete, please contact us at [email protected]. We will take reasonable steps to update or correct Personal Information in our possession that you have previously submitted via the Site and Services.
Alternatively, inquiries may be addressed to:
2261 Market Street #4240
San Francisco CA, 94114
|Cookie Name||Type of cookie||Used On||Purposes||Additional description|
|Segment||Analytics cookie||https://opstrace.com||Event data collection and routing.||For further details, please see Segment’s Website Data Collection Policy which can be found here:https://segment.com/legal/website-data-collection-policy/. The Policy includes additional information about how to change your preferences.|
|Analytics cookie||https://opstrace.com||This is one of the four main Cookies set by the Google Analytics services which enables website owners to understand visitor behavior and measure the website performance. This Cookie distinguishes between users and sessions. It is used to calculate new and returning visitor statistics. The Cookie is updated every time data is sent to Cookie Analytics. The lifespan of the Cookie can be customized by website owners. Currently configured for six months.|
Please also see Google’s Policy: https://policies.google.com/technologies/cookies?hl=en | You may review Google's site “How Google uses data when you use our partners’ sites or apps” located at https://www.google.com/policies/privacy/partners/. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Ad-On here: https://tools.google.com/dlpage/gaoptout/